If there’s one under-valued and underutilised role in your business, it’s most likely to be the assessor – even if that role is filled by you.
The assessor is one of the first customer touchpoints, and their capabilities, or the lack of them, can directly impact your member retention stats. Thinking of them as a salesperson is the first, and often eye-opening, lesson.
In this revealing course, you’ll learn how to optimise this pivotal role and transform your customer journey, especially in those crucial early days.
Enrolments for the Assessor course will go live in early 2021.
“We thought long and hard, trying to justify the expense...DON’T! Just invest and join.”