This empowering seminar focuses on how to master the balancing of business efficiency with member satisfaction. You’ll discover our customer journey, including evaluation, results-based programming, testing and the long-term setting of goals. You’ll see the systems we use to keep our retention rates at an industry high, getting better results for more people for longer.
The seminar also covers both semi-private and group training, testing, and how we incorporate personalisation in both formats. Finally, you’ll go through the practical aspects of gym layout, timetabling and staffing to help you consistently deliver the very best in service and results.
“We thought long and hard, trying to justify the expense...DON’T! Just invest and join.”