Get to know us and the other participants in this informal session where you can chat about your business and its specific challenges as well as sharing your pre-attendance work.

Get an in-depth introduction to the processes that could help drive your annual retention to over 90%. Hear how we manage every step of the member journey, including enquiry handling, short-term programme management, nutritional coaching, membership conversions and long-term retention strategies.

Discover our programme blueprint and overall approach for both small-group personal training and team training. Learn how to scale your programming, incorporate testing weeks, and modify your method to suit a wide range of fitness clients.

See first-hand how an IFBA-affiliated gym runs on a day-to-day basis. Get clued up on our operational checklists, the booking systems, standards walks, health & safety checks and more. Learn about the KPI and sales reporting systems you can use to process enquiries and keep track of the critical numbers.

Hear how our straightforward and tried-and-tested marketing approach can ensure you have a constant flow of new members. Find out how your website and sales process are the tools to take people on a journey to become long-term members.

Get to grips with the proven processes that will help you the recruit, develop and retain a solid team of professional, committed and inspired trainers. Learn about our coaches’ journey, performance management systems, and the organisation of rotas and classes.

While there will be plenty of opportunities for ad-hoc discussions throughout the day, this final session is a dedicated forum for your questions and a chance to re-visit topics in the context of your business.